Shipping policy

Shipping Times & Delivery Terms

Every Wire Maven piece is made with care in our little studio in Wellington, South Africa. Once your order is ready, we carefully package it and arrange delivery to your door.

Shipping within South Africa

All delivery costs for orders within South Africa are payable by the customer. Shipping fees are calculated at checkout based on the delivery address and the applicable shipping rates.

All orders are dispatched from our studio in Wellington, Western Cape, South Africa, using a trusted courier service.

Processing & Delivery Times

In-stock items are generally dispatched within 5 - 7 business days of receiving your order and payment confirmation.

As many of our products are handmade and woven in-house, some items are made to order. These pieces may require additional production time before they are ready to ship. If your order includes a made-to-order item, we will communicate the expected lead time with you.

Once your order has been dispatched, delivery typically takes 3 - 5 business days, depending on your location and the courier service. Please note that delivery times are estimates and may vary, particularly for outlying areas or during busy periods.

Business days exclude weekends and public holidays.

Order Tracking

Once your order has been dispatched, you will receive the relevant tracking information, where available, so you can follow your parcel's journey.

Delivery Address & Receiving Your Order

Please ensure that your delivery address and contact details are correct when placing your order. Wire Maven cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied at checkout.

Please make sure someone is available to receive the parcel at the delivery address. If a delivery attempt is unsuccessful, the courier may arrange another delivery attempt or return the parcel to us. Any additional delivery fees incurred as a result may be for the customer's account.

Delays & Damaged Parcels

Although we do our best to ensure that every order reaches you safely and on time, occasional delays may occur due to courier operations, weather conditions, peak-season demand or circumstances beyond our control.

If your parcel arrives visibly damaged, please contact us as soon as possible and include photographs of the packaging and product so that we can assist you.

International Shipping

For international orders, please contact us before placing your order to confirm shipping availability and costs. International shipping fees, customs duties, import taxes and other charges imposed by the destination country are the responsibility of the customer unless otherwise agreed in writing.

Questions About Your Order?

If you have any questions about shipping, delivery times or an existing order, please get in touch with us at info@wiremaven.co.za. We’ll be happy to help.

Thank you for supporting Wire Maven and the hands that make each piece.