Terms and Conditions
Welcome to Wire Maven. Our team provides services subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully:
Shipping time frames and terms
All delivery fees for orders to be delivered in South Africa are covered by Wire Maven customers unless otherwise discussed.
All products are shipped from our little studio in Melkbosstrand, Cape Town, South Africa.
Wire Maven does not offer partial or full refunds on any orders, however we will gladly exchange your product for something similar in price or keep the credit until you have made a decision.
Please note, exchanges will only be accepted within 30 days of purchase or receiving date of online order.
Wire Maven will gladly accept exchanges within 30 days of the date of purchase, provided that:
Items are returned within 30 days of date of purchase or order delivery.
Items are returned with the original sales receipt, unused and undamaged,
with all tags attached and in original packaging.
A valid reason to return/exchange is provided.
Please note, customers are liable for the postage/shipping fees of the return shipment as well as the replacement shipment fees.
Shipping fees are non-refundable.
No exchange will be accepted on sale or promotional products.
Please email firstname.lastname@example.org with email subject line: EXCHANGE + ( your order number ).
Section 1 – What do we do with your personal information?
As part of our checkout process we collect the personal information necessary for the shipping of your purchase. This includes information such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
If you sign up to our mailing list, with your permission granted, we may send you emails about our latest releases, changes and other exciting news.
Section 2 – Consent
When you provide us with personal information to complete your purchase, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, at any time. To opt-out, kindly send an email to email@example.com with email subject line: NO CONSENT + ( your name and surname )
Section 3 – Disclosure
Wire Maven reserves the right to disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
Section 4 – Shopify
This webshop is hosted on Shopify Inc. This platform allows us to trade and promote our offering to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Section 5 – Third-Party services
Our third-party providers are only allowed to use and disclose your personal information to the necessary extent that will allow them to perform their services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Section 6 – Security
We take reasonable precautions and follow the industry's best practices to make sure it is not inappropriately lost, accessed, disclosed, misused, altered or destroyed.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
The payment method accepted for online orders are only third-party payment gateway used on our webshop or payment via EFT transfer.
No order will be put into production until fully paid for and payment reflects in account.
For EFT payments, please email proof of payment to firstname.lastname@example.org with an email subject line: POP + ( your order number )
Wire Maven shall in no way be held liable or responsible for any direct, indirect, incidental, special or consequential injury, loss or damages which might occur from your use of, or reliance upon, any material or product content contained on the website. You hereby indemnify Wire Maven against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website or the receipt by you of an electronic mail from Wire Maven unless the loss, claim or damage arises as a result of the gross negligence of Wire Maven.
Wire Maven process
- The buyer places an order
- The buyer receives an order confirmation email
- Production is scheduled and commences accordingly
- Production lead time of 5 to 7 working days
- If there are any hiccups, the buyer shall be notified immediately
- Once the order is complete it is packaged and dispatched
- The buyer should receive a fulfilment email with a tracking number
- Once the product is dispatched it is now in ownership of the buyer
The manufacturing industry is a critical driver of economic growth in South Africa, providing jobs and generating revenue. By contributing to this sector through our handcrafted products, we hope to support the growth of the manufacturing industry while also providing high-quality products to our customers. By producing our products locally in Wellington, South Africa, we are able to support the local economy and contribute to job creation in the region. We are committed to sourcing our materials from local suppliers, which helps to reduce transportation emissions and supports other local businesses. Moreover, producing our products by hand allows us to maintain a high level of quality and craftsmanship that we are proud of. It also allows us to minimise our environmental impact by reducing the amount of energy and resources used in the manufacturing process. Overall, we believe that by handcrafting all of our products in Wellington, South Africa, we can make a positive impact on both the local economy and the environment while delivering high-quality products to our customers.
Wastage at Wire Maven
At our company, we are committed to operating in an environmentally sustainable manner. We take pride in producing wire frames with minimal waste, which is achieved through our unique manufacturing process. Our process ensures that the entire ball of cotton string is utilised in the production of our wire frames, leaving little to no waste. Although our process may result in visible joins throughout the final product, we believe that this is a small price to pay for the benefits of our sustainability practices. By minimising waste, we are able to reduce our environmental impact and contribute to the preservation of our planet. Moreover, our commitment to sustainability goes beyond just our manufacturing process. We carefully source all of our materials from local suppliers who share our values of environmental responsibility and sustainability. This allows us to minimise our carbon footprint by reducing transportation emissions and supporting local businesses. We are proud to be a company that values sustainability and environmental responsibility. By producing wire frames with minimal waste and carefully sourcing our materials, we are doing our part to create a more sustainable future for our planet.
At Wire Maven, we are committed to operating in an environmentally sustainable manner, and this includes our sourcing practices. We are proud to state that all of the materials we use are sustainably sourced from within South Africa. We carefully select our suppliers based on their commitment to sustainable measures within their respective industries. This includes ensuring that our suppliers comply with local and national regulations and have a proven track record of responsible environmental practices. By partnering with suppliers who share our values, we are able to ensure that our entire supply chain is aligned with our commitment to sustainability. By sourcing our materials sustainably from within South Africa, we are able to minimise our carbon footprint by reducing transportation emissions. We are also able to support local businesses and contribute to the development of the local economy. We believe that sustainability is not just a buzzword but a core value that should be integrated into all aspects of business operations. By sourcing sustainably and partnering with responsible suppliers, we are doing our part to create a more sustainable future for our planet.